At Tanklessking we will answer your question either call us or shoot us an email on this form, We have a been in the Plumbing Buisness for 50 years, and have over 100 years experience answering the phones and emails. We can Help!!!!Please make sure to include the RMA number with your return.
We do not ship replacement products until the RMA has been completed (cross-ship). If you need a replacement product before the RMA is completed, you may place a new order, independent of the returns process.
Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, Authorize.net, keeps this information encrypted and secure on your behalf.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
- By E-Mail: [email protected]
- By Phone: 877-881-2742
We reserve the right to make changes to this policy. Any changes to this policy will be posted
Terms and Conditions
By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.
Tanklessking and LCP Holdings is not responsible for the installation of any products purchased from is not liable for damages caused by improper installation of Gas or Propane water heaters sold by us. We require the buyer have a licensed and properly trained plumber or service tech install any water heater we sell. Further, you the consumer are responsible to order the proper model and manufactured water heater that complies with you local, state and federal laws or compliance requirements. You, the consumer agree to obtain any permits necessary to your local, state and federal laws or compliance requirements. We urge you the buyer to consult your local licensed and authorized installer for advise on the proper selection of your Water Heater, if Electric, Gas or Propane. We cannot be responsible for any advice given by any sales person and Tanklessking.com related to these matters. Once installed, water heaters cannot be returned. Tanklessking.com will not be liable for improper installation, operation service or maintenance, possibly resulting in fire, electrical shock, scald injury, carbon monoxide poisoning, explosion, property damage, personal injury or death from Water Heaters sold by Tanklessking.com. Any problems or liability related to a manufacturing issue must be handled with the Water Heater Manufacturer. Tanklessking.com
Items must be returned within 15 days of receipt.
Returned items will be subject to a 20% restocking fee.
All items must be unused/uninstalled and in resalable condition.
- All items must be returned in the original containers.
- Items and packaging must be received back in resalable condition
- We recommend insuring any package over $100 value. If package is damaged during return shipment we would be unable to issue a refund.
- Customer pays shipping cost of return
- Must email [email protected] to get a restocking RMA Number
- Returns without an RMA# will be refused.
Copyright All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS
PRICING AND TYPOGRAPHICAL ERRORS
While Tanklesking strives to provide accurate product and pricing information, pricing or typographical errors may occur. Tanklesking cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Tanklesking shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Tanklesking may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
- Tanklesking.com is required by law to charge sales tax in Illinois. Customer shall be responsible to pay all sales tax, use tax, transaction privilege tax, excise tax, value added tax, duty, customs, inspection or testing fee, storage fees or any other tax, fee or charge of any nature whatsoever imposed by their state laws